On the Sunday evening I had no choice but to cancel the trip because we had no reservation. Again, I didn't get a phone call or email from anyone and given I had rang twice already, I didn't feel it was my place to call for a third time. He explained to me that the front office manager had gone home but that she would be in the following day and would sort this out and get back to me. Again, I gave him my details to check on the system but he too could not see any reservation.
So once again I called the hotel and was speaking to a gentleman. Come Friday I still did not receive any notification about the reservation. She took my details including my mobile number and told me that she would look into this and either she or the front manager would get back to me by the Thursday. I was speaking to a lady called Rachel who looked on the system but could not find the reservation. Come the Wednesday when I hadn't heard back from anyone confirming the reservation, I rang the hotel. I was asked to reply to the email if I wished to proceed with the booking, so that's what I done, that very same day. I received a reply the same day and my request to change my date to a day earlier and for a room with a view was assured along with other treats. The next working day I contacted their Front Office Manager and explained matters in greater depth and asked if I could change the dates that was offered to the day before. I was offered a deal by their reservations manager which I was very thankful for.
Before booking The Marker Hotel I contacted reservations to explain circumstances. I contemplated leaving this review because I've never complained about a hotel in my life but unfortunately I was left with no choice.